ILSA HEALTH

TERMS AND CONDITIONS / TERMS OF USE

Last Updated: January 2026

IMPORTANT LEGAL NOTICE
This Agreement includes a mandatory arbitration provision and a waiver of the right to participate in class actions. These terms affect your legal rights and remedies. Please review the Arbitration and Class Action Waiver section carefully before using the Ilsa Health platform or services.

NO MEDICAL EMERGENCY SERVICES
Ilsa Health does not provide emergency or urgent medical care. If you believe you are experiencing a medical emergency, call 911 immediately or seek immediate care from a licensed emergency provider.

The information and services made available through the Ilsa Health platform are not intended to replace professional medical judgment, diagnosis, or treatment. You should not ignore, delay, or alter seeking medical advice from a qualified healthcare professional based on content accessed through the platform.

Highlights 

We encourage you to review these Terms in full. The following highlights summarize important aspects of how the Ilsa Health platform operates:

• Ilsa Health does not provide medical advice or medical treatment.

• The Ilsa Health platform is designed to help individuals connect with independent, third-party, U.S.-licensed healthcare providers and to support those relationships. Ilsa Health may also offer certain non-medical services, educational content, and administrative support.

• To assess potential eligibility for available services, you may be asked to complete an initial set of health and qualification questions. These questions are reviewed and approved by the participating medical practices and/or healthcare providers.

• If preliminary criteria are met, you may be directed to schedule a consultation with an independent medical practice and to create an account within that practice’s patient portal. While Ilsa Health branding may appear on the portal, the portal is owned, operated, and controlled by the medical practice, healthcare provider, or their authorized service partners, not by Ilsa Health.

• All medical consultations, diagnoses, treatment decisions, prescriptions, and related payments are handled exclusively through the medical practice, provider, or their designated service platforms, and not directly through the Ilsa Health website.

• Certain medical services may require laboratory testing or prescriptions fulfilled by third-party laboratories or pharmacies that are not owned, operated, or controlled by Ilsa Health.

• Your legal and clinical relationships with any medical practice, healthcare provider, laboratory, pharmacy, or patient portal are governed by separate agreements with those entities, even if Ilsa Health branding is visible on the platform.

Contract priority note: In case of conflict between these Highlights and the operative sections below, the operative sections below control.

1. Acceptance of Terms and Conditions

This website and related digital services are operated by Ilsa Health (“Ilsa Health,” “we,” “us,” or “our”). These Terms and Conditions (the “Terms”) govern your access to and use of:
(i) ilsahealth.com and any other websites owned or operated by Ilsa Health or its affiliates (collectively, the “Site”);
(ii) any mobile applications, portals, or other digital interfaces made available by Ilsa Health (the “App”); and
(iii) any related tools, content, features, services, or products offered by Ilsa Health through the Site or App (together, the “Services”).

By accessing or using any part of the Services, or by clicking “accept,” “agree,” or a similar button, you:
(1) acknowledge that you have read and understood these Terms;
(2) agree to be bound by these Terms; and
(3) agree to comply with all policies, notices, and disclaimers posted within the Services or otherwise provided to you.

As used in these Terms, “you” and “your” refer to the individual who accesses or uses the Services, including that individual’s heirs, successors, and permitted assigns. If you access or use the Services on behalf of a company, organization, or another person, you represent and warrant that you have the legal authority to bind that entity or person to these Terms. In that case, “you” and “your” will also refer to such entity and its authorized representatives, as applicableю

PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICES.

2. How Ilsa Health Operates (No Medical Provider Relationship)

Ilsa Health does not provide medical care or medical services directly. Depending on your individual circumstances, state of residence, and the scope of services available at a given time, Ilsa Health may facilitate access to one or more of the following:

(i) general educational information related to health, wellness, and lifestyle topics;
(ii) independent, U.S.-licensed healthcare providers who deliver medical services through affiliated professional medical practices (“Providers” and “Practices”);
(iii) diagnostic or clinical laboratory services performed by independent third-party laboratories (“Labs”);
(iv) prescription fulfillment services provided by independent third-party pharmacies (“Pharmacies”);
(v) administrative assistance related to insurance coverage inquiries through your existing health plan, when applicable; and
(vi) educational content or non-medical interactions with dietitians, health coaches, or wellness professionals, whether internal or third-party.

Ilsa Health does not direct, control, or interfere with the practice of medicine or clinical decision-making of any Provider or Practice. Each Provider and Practice is solely responsible for the medical care, treatment decisions, and professional services they provide. Any medical information, guidance, or recommendations you receive are provided exclusively by the applicable Provider or Practice and not by Ilsa Health.

You acknowledge and agree that Ilsa Health is not a healthcare provider. Use of the Services does not create a doctor-patient or other healthcare provider-patient relationship between you and Ilsa Health. Use of the Services may, however, result in the establishment of a doctor–patient or similar professional relationship between you and a Provider and/or Practice. Ilsa Health is not responsible or liable for any medical advice, diagnosis, treatment, or professional services provided by any Provider or Practice, or for any information obtained through third-party services accessed via the platform.

All content made available through the Services, including text, audio, video, images, graphics, and other materials (collectively, the “Ilsa Health Content”), is provided for general informational and educational purposes only. Such content does not constitute medical advice, diagnosis, treatment, or clinical recommendations of any kind. You should always consult a qualified healthcare professional regarding any medical condition, symptoms, or treatment decisions.

Information provided by Ilsa Health, including content and communications involving dietitians, health coaches, or wellness professionals, is intended solely for general informational purposes and is not intended to establish a physician-patient relationship or replace professional medical judgment. The Services are not a substitute for in-person medical evaluation, diagnosis, or treatment. Any reliance on information provided through the Services is at your own risk.

While Ilsa Health may assist with insurance-related inquiries or coordination in limited circumstances, Ilsa Health does not provide, underwrite, or sell health insurance.

Any guidance provided by dietitians or wellness professionals through the Services is nutritional or lifestyle-related in nature and does not constitute medical advice.

Availability of Services may vary by state, and certain Services may not be offered in all jurisdictions.

3. How Access to Services Is Provided

To begin, you will be asked to complete an initial set of eligibility and health-related questions. These screening questions are developed and approved by participating medical practices. If your responses meet the preliminary criteria established by a practice, you may be invited to schedule an initial consultation and to create an account within that practice’s secure patient portal (the “Patient Portal”).

The Patient Portal is owned, operated, and maintained by the independent medical practice, healthcare provider, or their authorized service partners. While Ilsa Health branding may be displayed within the Patient Portal, the portal is not operated or controlled by Ilsa Health.

Within the Patient Portal, you will be asked to complete a more comprehensive medical intake questionnaire designed by the medical practice. This questionnaire may request additional health information, medical history, and other personal details necessary for clinical evaluation.

All medical consultations, diagnoses, treatment decisions, telehealth services, and related payments are conducted exclusively through the Patient Portal and other systems operated by the medical practice, healthcare provider, or their designated service providers (collectively, the “Healthcare Provider Platforms”), and not through the Ilsa Health website. Certain administrative charges related to platform access or services may appear under a different business name associated with Ilsa Health.

In some cases, diagnosis or treatment may require laboratory testing or prescription fulfillment through independent third-party laboratories or pharmacies that are not owned, operated, or controlled by Ilsa Health (collectively, “Third-Party Service Providers”).

Your relationship with each medical practice, healthcare provider, laboratory, pharmacy, and any Third-Party Service Provider, as well as your use of the Patient Portal and Healthcare Provider Platforms, is governed by the separate terms, conditions, and privacy policies of those entities. These terms apply regardless of whether Ilsa Health branding appears within the Patient Portal or related platforms.

4. Changes to These Terms and to the Services

Ilsa Health reserves the right, at its sole discretion, to revise, update, or modify these Terms at any time. Any updated version will be posted on the applicable website or platform, and the “Last Updated” date at the top of the Terms will be revised accordingly.

Unless you reject the updated Terms by discontinuing all use of the Ilsa Health Services, submitting a notice of termination to [email protected], and canceling any active subscription in accordance with the applicable cancellation procedures, you will be deemed to have accepted the revised Terms. The updated Terms will become effective at the earliest of the following (the “Effective Update Time”):

(a) 11:00 a.m. Eastern Time on the thirty-first (31st) day after the updated Terms are posted, unless a later effective date is specified by Ilsa Health;
(b) your first use of any new or modified feature of the Services that is governed by the updated Terms; or
(c) your affirmative acceptance of the updated Terms, including by clicking an “accept” or similar acknowledgment.

Any notice of termination must be sent from the email address associated with your account. If that is not possible, you agree to promptly cooperate with Ilsa Health to verify your identity and account ownership. You further agree to comply with any reasonable authentication requests necessary to confirm that you are the authorized account holder.

You acknowledge and agree that it is your responsibility to review these Terms periodically to remain informed of any updates. Upon valid termination and at your request, Ilsa Health may issue a prorated refund for any unused portion of prepaid subscription fees, if applicable and permitted under your subscription terms.

After submitting a termination notice, you may not continue to use the Services, except as necessary to complete identity verification or follow instructions provided by Ilsa Health in connection with your termination request. Any continued use of the Services after submission of a termination notice, and before access is restricted, will render the termination notice void, and the updated Terms will apply as if no termination had been submitted.

Any modifications to the section governing arbitration and class action waiver are subject to the specific provisions and requirements set forth in that section.

Ilsa Health also reserves the right, at any time and without prior notice, to modify, suspend, or discontinue the Services, or any portion thereof, whether temporarily or permanently. You agree that Ilsa Health will not be liable to you or any third party for any such modification, suspension, or discontinuation of the Services.

5. Supplemental Agreements and Third-Party Terms

Access to, or use of, certain Services offered through the Ilsa Health platform may require you to review, accept, or acknowledge additional agreements, consents, authorizations, assignments, releases, or disclosures as a condition of receiving those Services (collectively, the “Supplemental Terms”).

Supplemental Terms may apply to:
(a) specific service providers or groups of providers, including laboratories, pharmacies, medical practices, or healthcare providers;
(b) particular Services or categories of Services; or
(c) any combination of the foregoing.

In many instances, Ilsa Health is not a party to these Supplemental Terms. Instead, you may enter into such agreements directly with an independent third party, such as a medical practice, healthcare provider, laboratory, or pharmacy. These Supplemental Terms govern your relationship with the applicable third party and may include additional rights, obligations, and disclosures.

You agree to comply with all applicable Supplemental Terms as a condition of accessing or receiving the related Services. Failure to comply with such Supplemental Terms may result in suspension or termination of access to the applicable Services.

6. Eligibility Requirements and Account Access

Access to the Ilsa Health Services is limited to individuals who are residents of the United States, are at least eighteen (18) years of age, and possess the legal capacity and authority to enter into these Terms. If you are a parent or legal guardian and believe that a minor has accessed the Services without your consent, please contact us at [email protected].

Certain Services may be subject to additional eligibility requirements based on medical, regulatory, or operational criteria. Eligibility for specific Services is determined in accordance with the applicable sections of these Terms and any related disclosures.

To access certain features of the Services, you may be required to create a user account (an “Account”). When registering for an Account, you may be asked to provide identifying information and to establish login credentials. By creating an Account, you represent and warrant that all information you provide is accurate, current, and complete, and you agree to keep your Account information up to date.

You are solely responsible for maintaining the confidentiality and security of your Account credentials and for all activity that occurs under your Account. Any actions taken through your Account will be deemed to have been taken by you. You agree to notify Ilsa Health promptly of any actual or suspected unauthorized access to or use of your Account or any breach of security.

Ilsa Health is not responsible for any loss, damage, liability, or expense arising from unauthorized use of your Account resulting from your failure to safeguard your credentials. You acknowledge that Ilsa Health may require additional information or verification steps to confirm your identity and protect the integrity and security of the Services.

If your access to the Services has previously been suspended or terminated, you may not create a new Account or access the Services without prior authorization. Ilsa Health reserves the right, at its discretion and without prior notice, to suspend, restrict, or terminate any Account at any time, with or without cause.

7. Privacy and Data Use

By accessing or using the Ilsa Health Services, you acknowledge and agree that Ilsa Health may collect, use, disclose, store, and otherwise process your personal information in accordance with its Privacy Notice, as amended from time to time.

The Privacy Notice is incorporated into these Terms by reference and describes how personal information is handled, including the types of information collected, the purposes for which it is used, and your rights and choices regarding your data.

8. Fees and Subscription Billing

8.1 Subscription Charges

If you enroll in a subscription-based offering through the Ilsa Health platform, you agree to pay the subscription fee disclosed to you at the time of registration, together with any applicable taxes or additional charges (the “Subscription Fee”). Subscription Fees are billed at the start of your initial subscription term and will automatically renew and be billed at the beginning of each subsequent subscription period at the then-current rate.

BY ENROLLING IN A SUBSCRIPTION, YOU AUTHORIZE ILSA HEALTH TO INITIATE RECURRING, NON-REFUNDABLE PAYMENTS in accordance with these Terms.

Unless expressly stated otherwise, subscription fees do not include the cost of prescription medications. Medications are prescribed only if approved by an independent, licensed healthcare provider and are billed separately by the applicable pharmacy or medical provider once authorized.

Your subscription will automatically renew at the interval selected during enrollment unless, prior to the end of the then-current subscription period:
(a) you cancel your subscription in accordance with the applicable cancellation procedures;
(b) Ilsa Health elects not to renew the subscription; or
(c) your access to the Services is otherwise terminated in accordance with these Terms.

Payments are processed using the payment method you provide at registration or thereafter. Ilsa Health or its third-party payment processor may receive updated payment information from your financial institution, such as a new card number or updated expiration date, and may use such information to avoid interruption of Services. If you wish to update or change your payment method, you must contact Ilsa Health at [email protected] or submit a request through the designated support channel.

Certain subscriptions may be subject to additional terms, disclosures, or conditions communicated at the time of purchase or in subsequent notices. Subscription Fees are non-refundable except as expressly stated in these Terms or as required by applicable law.

If a payment cannot be successfully processed or is not received when due, Ilsa Health reserves the right to suspend, restrict, or terminate your access to the Services or cancel your subscription. You remain responsible for all outstanding balances and past-due amounts.

8.2 Refund Policy and Limitations

All purchases made through the Ilsa Health platform are final. Refunds are not guaranteed and, if requested, will be reviewed on a case-by-case basis at the sole discretion of Ilsa Health. Any decision to issue a refund, credit, or adjustment does not create an obligation to provide the same or similar accommodation in the future.

EXCEPT AS EXPRESSLY REQUIRED BY APPLICABLE LAW OR AS SPECIFICALLY STATED IN THESE TERMS, ALL FEES ARE NON-REFUNDABLE, AND SUBSCRIPTIONS MAY NOT BE CANCELED FOR A REFUND ONCE PURCHASED.

Certain Services may require laboratory testing prior to an initial clinical consultation. Required lab work may be obtained through your primary care provider or through an independent third-party laboratory partner. Failure to submit required laboratory results or inability to complete required testing through a third-party laboratory does not constitute grounds for a refund.

If you do not schedule and attend your initial consultation within three (3) months of accepting these Terms, any eligibility for a refund, to the extent otherwise permitted, will be forfeited.

Ilsa Health does not accept government-sponsored health insurance plans and does not currently participate in or bill government insurance programs.

Eligibility for certain Services may be subject to age limitations and other criteria, which may change from time to time based on clinical, regulatory, or operational considerations.

Users may be required to complete updated intake questionnaires or assessments when requesting prescription refills or continued access to Services. Ilsa Health reserves the right to modify policies related to prescription duration, refill requirements, or multi-month prescriptions at any time, subject to applicable law.

8.3 Subscription Cancellation and Prepaid Plan Terms

8.3.1 Subscription Cancellation

You may cancel your subscription no later than seventy-two (72) hours prior to the start of your next subscription billing period. Any approved cancellation will take effect at the end of the then-current subscription period and will prevent future charges only.

SUBSCRIPTION FEES PAID FOR THE CURRENT SUBSCRIPTION PERIOD ARE NON-REFUNDABLE, except where a refund is required by applicable law.

To request cancellation, you must submit a written notice to [email protected]. Cancellation requests must be received in accordance with the timelines described above to avoid additional charges.

If a cancellation request is submitted at least twenty-four (24) hours prior to a scheduled appointment with a medical practice or healthcare provider, no late cancellation fee will apply. If a cancellation request is submitted within twenty-four (24) hours of a scheduled appointment and the appointment has not already been canceled, a late cancellation fee may be charged, up to the full amount of the applicable monthly subscription fee.

You remain responsible for all subscription fees, taxes, and charges incurred during the then-current subscription period. Upon cancellation, your access to the Services will continue through the end of the active subscription period, unless otherwise permitted by Ilsa Health, and will terminate thereafter without additional charges.

8.3.2 Prepaid Membership Cancellation and Refund Policy

Certain Ilsa Health offerings include multi-month prepaid memberships that provide discounted pricing in exchange for a commitment to a specified term. Membership fees for prepaid plans are collected in advance, while medications are dispensed and shipped on a monthly basis following completion of required medical intake and provider approval.

If you request cancellation prior to completion of your prepaid term, any eligible refund will be calculated as follows:

• Each month during which Services were provided or medication was dispensed will be recalculated at the standard one-month subscription rate.

• The total value of Services already rendered will be deducted from the amount originally paid.

• Any remaining balance will be refunded to you.

This policy ensures that discounted pricing applies only to the unused portion of a prepaid membership term. No refunds will be issued for Services already provided, medications dispensed, or months completed.

9. Appointment Fees and Rescheduling

If you fail to attend a scheduled appointment with a healthcare provider, or if you cancel or attempt to reschedule an appointment with less than twenty-four (24) hours’ notice, you may be assessed a no-show or late cancellation fee. This fee is separate from, and in addition to, any applicable subscription fees.

Any applicable no-show or late cancellation fees will be automatically charged to the payment method on file. Refunds for such fees, if any, are granted solely at the discretion of Ilsa Health and evaluated on a case-by-case basis.

9.1 Appointment Rescheduling

Appointments may be rescheduled by logging into the applicable provider’s patient portal and selecting a new available time. You may also request assistance by contacting [email protected].

Rescheduling an appointment with less than twenty-four (24) hours’ notice may result in a late cancellation fee, as described above.

10. Termination by Ilsa Health

Ilsa Health reserves the right to suspend or terminate your subscription or access to the Services at any time, with or without prior notice, and in its sole discretion.

If Ilsa Health terminates your subscription for reasons unrelated to a violation of these Terms or applicable law, Ilsa Health may, at its discretion, issue a prorated refund for the unused portion of the subscription period. However, no refund will be issued if your account or subscription is terminated due to conduct that Ilsa Health determines, in its sole discretion, violates these Terms, applicable law, or harms another user or third party.

11. Updates to Subscription Terms and Pricing

Ilsa Health may modify subscription terms, pricing, features, or benefits at any time on a prospective basis. If a subscription price increase applies to your account, you will be notified in advance and provided with an opportunity to cancel or modify your subscription before the new pricing takes effect.

Ilsa Health may also add, remove, or revise subscription features or benefits at its discretion. Continued use of the Services after updated subscription terms become effective constitutes your acceptance of those changes. If you do not agree to the revised terms or pricing, you must cancel your subscription prior to the effective date of the changes.

Any revised subscription terms will apply to the applicable renewal period and all subsequent renewals unless otherwise stated.

11.1 Promotional Offers and Discounts

From time to time, Ilsa Health may offer promotional pricing, trial periods, or discounted subscription rates to eligible users. Participation in any promotional offer is subject to these Terms and any additional conditions disclosed at the time of the offer, which are incorporated by reference.

Promotional offers are generally limited to one per household and may not be combined with other discounts unless expressly stated otherwise. Eligibility for promotional pricing is determined by Ilsa Health and may change at any time.

If your subscription is canceled or terminated for any reason, you may not be eligible for future promotional or discounted rates upon re-enrollment. Upon expiration of a promotional or discounted period, your subscription will automatically renew at the then-current standard subscription rate unless canceled in advance.

Ilsa Health does not offer price protection or refunds in the event of subsequent price reductions, promotions, or special offers.

12. Electronic Communications, Digital Consent, and Marketing Preferences

12.1 Consent to Electronic Communications

By accessing, registering for, or using the Platform or Services, you expressly consent to receive communications from Ilsa Health and its affiliates, service providers, and authorized agents in electronic form, including but not limited to communications delivered via:

• email,

• web-based notifications,

• platform messages,

• account dashboards,

• electronic documents and records,

• and other electronic means reasonably designed to provide notice.

You agree that all agreements, notices, disclosures, policies, updates, confirmations, statements, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, delivered in a particular form, or retained in original or paper format, to the maximum extent permitted by applicable law.

This consent applies to all communications related to your access to or use of the Services, including transactional, administrative, legal, billing, security, and service-related communications.

12.2 Electronic Signatures and Records

You acknowledge and agree that:

• your electronic actions, including but not limited to clicking buttons, checking boxes, submitting forms, completing questionnaires, accepting disclosures, or otherwise interacting with the Platform,

• constitute your electronic signature and affirmative consent to be legally bound by these Terms and any related agreements, consents, authorizations, or disclosures,

• such electronic signatures are the legal equivalent of handwritten signatures, to the fullest extent permitted under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), the Uniform Electronic Transactions Act (UETA), and other applicable laws.

You further agree that electronic records created or maintained by Ilsa Health in connection with the Services have the same legal effect, validity, and enforceability as paper records.

You waive any right to challenge the admissibility, authenticity, or enforceability of electronic records or signatures solely because they are in electronic form.

12.3 Conduct of Transactions Electronically

You expressly consent to conduct all transactions, acknowledgments, approvals, authorizations, and agreements related to the Services electronically, including but not limited to:

• acceptance of these Terms and any updates,

• subscription enrollment and billing authorizations,

• account creation and verification,

• intake forms and questionnaires,

• acknowledgments of disclosures and policies,

• confirmations related to Services, Providers, or Third-Party Service Providers.

You acknowledge that you are capable of accessing, viewing, storing, and retaining electronic communications and records, and that you have the necessary hardware, software, internet access, and email capabilities to do so.

If at any time you are unable to access or retain electronic records, you agree to notify Ilsa Health promptly.

12.4 Account Communications and Contact Information

By creating an account or otherwise providing contact information to Ilsa Health, you authorize us to communicate with you using the contact details you provide, including your email address and other electronic identifiers.

You are solely responsible for:

• ensuring that your contact information is accurate, current, and complete,

• updating your account information promptly if your contact details change,

• maintaining access to your email account and other electronic communication channels.

Ilsa Health shall not be responsible for missed communications, service interruptions, or consequences resulting from outdated, incorrect, or inaccessible contact information provided by you.

12.5 Marketing and Promotional Communications

Where permitted by applicable law, you acknowledge that Ilsa Health may send you marketing or promotional communications related to additional products, services, programs, or offerings that may be relevant to your use of the Platform or Services.

Your enrollment in Services, creation of an account, or purchase of a subscription constitutes acknowledgment that you may receive such communications, subject to your communication preferences and applicable opt-out rights.

You understand that:

• marketing communications are not required to receive core Services unless expressly stated,

• you may manage or modify your communication preferences using available opt-out mechanisms or by contacting customer support,

• opting out of certain categories of communications may limit your ability to receive service-related updates, promotions, or optional features.

Detailed consent requirements for text messages, phone calls, or automated communications, including any required disclosures under applicable telecommunications or consumer protection laws, are addressed separately and may require additional affirmative consent.

12.6 Right to Withdraw Consent

You may withdraw your consent to receive certain categories of electronic communications at any time by:

• following unsubscribe or opt-out instructions included in the communication,

• updating your preferences within your account (if available),

• or contacting Ilsa Health at [email protected].

You acknowledge that withdrawal of consent to receive certain electronic communications may:

• delay or prevent delivery of important service-related information,

• limit access to features that require electronic communication,

• or result in suspension or termination of Services where electronic communication is a necessary component.

Withdrawal of consent does not affect the legal validity or enforceability of any agreements, transactions, or communications provided prior to such withdrawal.

12.7 No Requirement for Paper Copies

To the maximum extent permitted by law, you agree that Ilsa Health is not required to provide paper copies of any communications, records, or agreements unless expressly required by applicable law.

If paper copies are required by law or provided at our discretion, we reserve the right to charge a reasonable administrative fee to cover processing and delivery costs, where permitted.

12.8 Acknowledgment of Legal Effect

You acknowledge and agree that:

• this Section 12 is intended to comply with all applicable laws governing electronic communications, electronic records, and digital consent,

• your electronic agreements and authorizations are legally binding,

• you have had the opportunity to review and retain these Terms before accepting them,

• you knowingly and voluntarily consent to transact business electronically with Ilsa Health.

Nothing in this Section is intended to limit or waive any rights that cannot be waived under applicable law.

12.9 Consent to SMS, Voice Calls, and Automated Communications

By providing your telephone number(s) to Ilsa Health, whether through account registration, intake forms, purchases, customer support interactions, or otherwise, you expressly consent to receive communications from Ilsa Health and its authorized service providers at the number(s) you provide.

Such communications may include, without limitation:

• service-related and transactional messages,

• appointment reminders and scheduling communications,

• account notifications and security alerts,

• billing, payment, and subscription-related messages,

• informational messages related to the Services,

• where permitted by law and subject to your preferences, marketing or promotional communications.

You acknowledge and agree that these communications may be delivered via:

• live voice calls,

• prerecorded or artificial voice messages,

• text messages (SMS or MMS),

• automated or autodialed systems,

to the maximum extent permitted by applicable law.

Providing a telephone number constitutes confirmation that you are the subscriber or customary user of that number, or that you have authority to provide consent on behalf of the subscriber.

12.10 TCPA Disclosure and No-Condition-of-Purchase Statement

You understand and agree that:

• Your consent to receive calls or text messages is not a condition of purchasing any goods or Services, except where such communications are strictly necessary to provide the requested Service.

• Message and data rates may apply, depending on your wireless carrier and plan.

• Frequency of messages may vary based on your interaction with the Services.

• Consent may be provided electronically and is valid under the Telephone Consumer Protection Act (TCPA) and applicable state laws.

Ilsa Health does not guarantee message delivery and is not responsible for delays, failures, or errors in message transmission caused by carriers, service providers, or technical limitations.

12.11 Opt-Out, Revocation of Consent, and Communication Preferences

You may revoke your consent to receive text messages or automated voice communications at any time by:

• replying STOP, END, CANCEL, UNSUBSCRIBE, or a similar keyword to any SMS message,

• using available account preference settings (if applicable),

• contacting customer support at [email protected].

Upon receipt of a valid opt-out request, we will make commercially reasonable efforts to stop the applicable category of communications within a reasonable period, as required by law.

You acknowledge that:

• Opting out of certain communications may limit or prevent delivery of important service-related messages.

• Certain transactional or legally required communications may still be sent, even after marketing opt-out, where permitted by law.

• Revocation of consent does not affect the legality of communications sent prior to revocation.

Your consent preferences are recorded and retained as part of your account records and may be used as evidence of consent where permitted by law.

13. Insurance, HIPAA Status, and HSA/FSA Payment Disclosure

13.1 Insurance and Payment Responsibility

Ilsa Health operates independently of health insurance providers and does not accept or process insurance payments of any kind. Services and products offered through the Ilsa Health platform are not covered by Medicare, Medicaid, or private health insurance plans.

You are solely responsible for all payments associated with the Services. Ilsa Health does not submit claims, seek reimbursement, or otherwise interact with insurance carriers on your behalf. By using the Services, you acknowledge and agree that all purchases are considered out-of-pocket expenses and that you bear full financial responsibility for all charges.

13.2 HSA and FSA Cards

You may choose to use a Health Savings Account (HSA) or Flexible Spending Account (FSA) card for certain purchases; however, eligibility for HSA or FSA reimbursement is determined solely by your plan administrator and applicable laws. Ilsa Health does not guarantee that any product or Service qualifies for HSA or FSA reimbursement. Rules governing HSA and FSA usage may vary by state, plan, and payer discretion. You are solely responsible for verifying eligibility with your plan administrator prior to purchase.

13.3 HIPAA Status, HIPAA-Aligned Infrastructure, and Data Protection

Ilsa Health is not a “covered entity” under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), and does not provide medical treatment or engage in the practice of medicine. However, Ilsa Health operates its platform and services using HIPAA-aligned administrative, technical, and organizational safeguards, designed to protect personal information and limit unauthorized access, use, or disclosure of data.

To the extent Ilsa Health integrates with third-party medical platforms, physician networks, electronic health record (EHR) systems, or clinical service providers (including through MD or provider integrations), such integrations are implemented using HIPAA-compliant systems, vendors, and infrastructure, and are governed by applicable HIPAA requirements, including Business Associate Agreements (BAAs), where required by law.

Independent healthcare providers, medical practices, laboratories, and pharmacies accessible through the Ilsa Health platform are separate legal entities and may qualify as HIPAA-covered entities or business associates under applicable law. These entities are solely responsible for their own HIPAA compliance, privacy practices, security safeguards, and professional obligations. The collection, use, storage, and disclosure of protected health information (“PHI”) by such entities are governed by their respective privacy notices, HIPAA authorizations, and applicable laws, not by Ilsa Health.

Ilsa Health may receive, store, or process limited personal information or de-identified or operational data for purposes such as platform functionality, customer support, billing coordination, marketing insights, analytics, fraud prevention, and service improvement. Such data is handled using commercially reasonable security measures and is not treated as PHI unless and until it is subject to HIPAA through a provider integration or business associate relationship.

You acknowledge and agree that:

• Medical records, clinical notes, diagnoses, prescriptions, and treatment data are maintained and controlled by independent healthcare providers and their HIPAA-compliant systems.

• Ilsa Health does not control clinical decision-making or provider data governance.

• Ilsa Health’s role is limited to platform enablement, administrative coordination, and non-clinical services.

You may request additional information regarding Ilsa Health’s data protection practices or inquire about the HIPAA status of any affiliated provider by contacting [email protected].

Nothing in this section shall be construed as creating a physician-patient relationship, a covered entity relationship, or a broader HIPAA obligation for Ilsa Health beyond what is expressly required under applicable law.

13.4 Health Information and Business Associate Relationships

By using the Ilsa Health platform, entering information into a provider-operated patient portal, and/or participating in telehealth consultations with independent healthcare providers, you consent to Ilsa Health collecting, storing, and processing certain personal and health-related information. This may include contact details, health history, prescription-related information, and records generated through use of the Services.

Ilsa Health does not control the medical judgment or data usage practices of independent healthcare providers, pharmacies, laboratories, or other third-party service partners. Where applicable, Ilsa Health may act as a business associate to such providers pursuant to written services agreements. Each provider remains independently responsible for its own compliance with applicable privacy and healthcare laws.

14. Independent Healthcare Providers and Clinical Responsibility

Ilsa Health does not provide medical care, medical advice, diagnoses, or treatment, and does not practice medicine or any licensed healthcare profession. All medical services made available through or in connection with the Services are provided solely by independent, third-party, U.S.-licensed healthcare providers, medical groups, or professional practices (“Healthcare Providers”).

Healthcare Providers accessible through the Ilsa Health platform are independent contractors or separate professional entities and are not employees, agents, partners, joint venturers, or representatives of Ilsa Health. Ilsa Health does not supervise, direct, control, or interfere with the professional judgment, clinical decision-making, or medical practice of any Healthcare Provider.

All medical evaluations, diagnoses, treatment plans, prescriptions, clinical recommendations, referrals, follow-up care, and medical determinations are made exclusively by the Healthcare Provider, in accordance with applicable medical standards, professional judgment, and state and federal laws. Ilsa Health has no authority over, and expressly disclaims responsibility for, any such medical decisions or outcomes.

Any doctor–patient or healthcare provider–patient relationship that may arise as a result of your use of the Services is solely between you and the applicable Healthcare Provider. No such relationship is created between you and Ilsa Health by virtue of your access to or use of the platform, Services, content, communications, or administrative tools.

Healthcare Providers are solely responsible for:

• complying with all applicable licensing, credentialing, professional, ethical, and regulatory requirements;

• maintaining appropriate professional liability insurance;

• ensuring compliance with applicable healthcare, telehealth, prescribing, privacy, and patient safety laws; and

• the quality, appropriateness, legality, and outcomes of the medical care they provide.

Ilsa Health does not endorse, warrant, guarantee, or make any representations regarding the qualifications, competence, availability, conduct, or services of any Healthcare Provider. Any reference to a Healthcare Provider, medical group, or professional practice on the platform is provided for informational or access-facilitation purposes only.

You acknowledge and agree that:

• Ilsa Health does not review, validate, or approve clinical content, medical advice, diagnoses, prescriptions, or treatment plans;

• Ilsa Health is not responsible for monitoring ongoing patient care, follow-up, medication adherence, or treatment outcomes;

• any reliance on medical information or care provided by a Healthcare Provider is at your own risk; and

• Ilsa Health shall not be liable for any injury, loss, damage, adverse outcome, or claim arising out of or relating to medical care provided by a Healthcare Provider.

To the maximum extent permitted by applicable law, you agree that any claims, disputes, or causes of action arising out of or relating to medical services, clinical decisions, prescriptions, or healthcare outcomes must be brought solely against the applicable Healthcare Provider, and not against Ilsa Health.

Nothing in these Terms limits or waives any non-waivable rights you may have under applicable law with respect to licensed healthcare providers. However, you expressly acknowledge that Ilsa Health’s role is limited to platform enablement, administrative coordination, and non-clinical services, and that Ilsa Health does not assume responsibility for the provision of medical care.

15. Platform Ownership, Availability, and Intellectual Property

15.1 Ownership and Limited Right to Use

All right, title, and interest in and to the Ilsa Health platform, including without limitation the website, applications, software, databases, interfaces, workflows, features, tools, content, designs, layouts, user flows, documentation, and underlying technology (collectively, the “Platform”), are and shall remain the exclusive property of Ilsa Health or its licensors.

Subject to your continuous compliance with these Terms, Ilsa Health grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform solely for your personal, lawful, and non-commercial use in connection with the Services.

This limited license:

• does not convey any ownership interest in the Platform or any portion thereof;

• does not include the right to copy, modify, distribute, sell, lease, sublicense, reverse engineer, or exploit the Platform;

• may be suspended or revoked at any time, with or without notice, in Ilsa Health’s sole discretion.

Except for the limited rights expressly granted in this Section, no other rights or licenses are granted, whether by implication, estoppel, or otherwise. All rights not expressly granted are reserved by Ilsa Health.

Your use of the Platform is a privilege, not a right, and Ilsa Health reserves the right to restrict, suspend, or terminate access to the Platform at any time as provided in these Terms.

15.2 Intellectual Property Restrictions

The Platform and all materials made available through it, including without limitation:

• trademarks, service marks, trade names, logos, and branding;

• text, graphics, images, videos, audio, layouts, and designs;

• questionnaires, forms, workflows, and content;

• software, source code, object code, APIs, databases, and architecture;

• proprietary methodologies, analytics, and business logic;

are protected by United States and international intellectual property laws, including copyright, trademark, trade secret, and unfair competition laws.

You agree that you will not, directly or indirectly:

• copy, reproduce, download, scrape, extract, or store any portion of the Platform;

• modify, adapt, translate, reverse engineer, decompile, or disassemble the Platform;

• create derivative works based on the Platform or any content therein;

• use the Platform for competitive purposes, benchmarking, or to develop a competing product or service;

• remove, obscure, or alter any proprietary notices or labels;

• use any automated system, bot, crawler, scraper, or similar technology to access the Platform;

• frame, mirror, or otherwise incorporate the Platform into any other website, application, or service without express written consent.

Any unauthorized use of the Platform or infringement of Ilsa Health’s intellectual property rights may result in immediate suspension or termination of access and may subject you to civil and criminal liability.

Ilsa Health reserves the right to seek injunctive or equitable relief, in addition to any other remedies available at law, to prevent or stop unauthorized use or infringement, without the requirement of posting a bond to the extent permitted by law.

Nothing in these Terms limits any rights you may have under applicable law, including fair use rights, where such rights cannot be waived.

15.3 Service Availability and Geographic Scope

The Platform and Services are operated from within the United States and are intended solely for use by individuals who are physically located within the United States at the time of access.

Availability of specific Services may vary by state and is subject to:

• applicable federal, state, and local laws and regulations;

• licensure, credentialing, and scope-of-practice requirements applicable to independent healthcare providers;

• operational, clinical, or regulatory constraints.

Ilsa Health does not represent or warrant that the Platform or Services are appropriate, lawful, or available for use outside the United States. Accessing or using the Platform from outside the United States, or in violation of geographic, regulatory, or eligibility restrictions, is strictly prohibited.

By accessing or using the Platform, you represent and warrant that:

1. you are located within the United States;

2. you are legally permitted to access the Services under applicable law; and

3. your use of the Platform complies with all applicable laws and regulations.

Ilsa Health reserves the right, in its sole discretion, to restrict, modify, suspend, or terminate access to the Platform or Services in any jurisdiction or location where offering or continued operation may be unlawful, impractical, or pose regulatory or legal risk.

Ilsa Health shall not be liable for any inability to access the Platform or Services due to geographic, regulatory, or legal restrictions.

16. Disclaimer of Warranties and Service Limitations

16.1 Services Provided “As Is” and “As Available”

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ILSA HEALTH PLATFORM AND ALL SERVICES, CONTENT, FEATURES, TOOLS, AND MATERIALS MADE AVAILABLE THROUGH THE PLATFORM ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

Ilsa Health makes no representations or warranties regarding the quality, accuracy, completeness, reliability, availability, security, timeliness, or suitability of the Platform or Services for any particular purpose.

Your access to and use of the Platform and Services is at your sole risk.

16.2 Disclaimer of Implied Warranties

To the fullest extent permitted by law, Ilsa Health disclaims all implied warranties, including without limitation:

• any implied warranties of merchantability;

• fitness for a particular purpose;

• non-infringement;

• accuracy or completeness of information;

• title or quiet enjoyment;

• warranties arising from course of dealing, course of performance, or usage of trade.

No advice, information, or statement, whether oral or written, obtained from Ilsa Health or through the Platform shall create any warranty not expressly stated in these Terms.

16.3 No Guarantee of Results or Outcomes

Ilsa Health does not guarantee:

• that the Platform or Services will meet your expectations or requirements;

• that Services will be uninterrupted, error-free, secure, or free from defects;

• that access to the Platform will be continuous or available at any particular time;

• that any information provided will be current, complete, or accurate;

• that use of the Services will result in any particular outcome, benefit, diagnosis, eligibility determination, prescription approval, or treatment result.

All medical decisions, clinical outcomes, prescriptions, and treatment determinations are made solely by independent licensed healthcare providers, not Ilsa Health.

16.4 No Medical, Legal, or Financial Advice

Nothing on the Platform constitutes, or is intended to constitute:

• medical advice,

• clinical diagnosis or treatment,

• legal advice,

• financial, insurance, or tax advice.

Ilsa Health does not practice medicine, does not provide healthcare services, and does not make clinical determinations. Any reliance on information obtained through the Platform is entirely at your own risk.

You should always seek advice from appropriately licensed professionals regarding medical, legal, financial, or other matters.

16.5 Third-Party Services and Dependencies

The Platform may rely on, integrate with, or facilitate access to third-party services, including but not limited to:

• independent healthcare providers and medical practices;

• laboratories and diagnostic providers;

• pharmacies and fulfillment services;

• payment processors, hosting providers, analytics tools, and communication platforms.

Ilsa Health does not warrant or guarantee the availability, accuracy, performance, security, or reliability of any third-party services and is not responsible for interruptions, errors, delays, data loss, or failures caused by third parties.

Any issues arising from third-party services must be resolved directly with the applicable third party.

16.6 Platform Interruptions, Maintenance, and Modifications

Ilsa Health may, at any time and without prior notice:

• modify, update, suspend, or discontinue any aspect of the Platform or Services;

• perform maintenance that may result in temporary interruptions;

• impose usage limits or access restrictions.

Ilsa Health shall not be liable for any loss, damage, or inconvenience resulting from Platform downtime, service interruptions, feature changes, or discontinuation of Services.

16.7 Security Disclaimer

While Ilsa Health implements commercially reasonable safeguards designed to protect the Platform and user data, no system is completely secure.

Ilsa Health does not warrant that:

• the Platform will be free from viruses, malware, or other harmful components;

• unauthorized access, hacking, data breaches, or misuse will never occur.

You acknowledge that transmission of information over the internet involves inherent risks and that you provide information through the Platform at your own discretion.

16.8 Device, Network, and User Responsibility

Ilsa Health is not responsible for:

• compatibility issues with your devices, operating systems, browsers, or internet connection;

• data charges, carrier fees, or network disruptions;

• errors or failures caused by your hardware, software, or third-party applications.

You are solely responsible for maintaining suitable technology and internet access to use the Services.

16.9 Consumer Rights Carve-Out

Some jurisdictions do not allow the exclusion of certain warranties or limitations of consumer rights. To the extent that applicable law does not permit exclusion of a particular warranty, such warranty shall be limited to the minimum scope and duration permitted by law.

Nothing in these Terms is intended to exclude, restrict, or waive any consumer rights that cannot be lawfully waived.

16.10 Survival

The disclaimers and limitations set forth in this Section shall survive termination or expiration of these Terms and your access to the Platform.

17. Third-Party Products, Services, and Interactions

17.1 No Endorsement or Control of Third Parties

The Ilsa Health Platform may facilitate access to, reference, integrate with, or display information regarding third-party products, services, content, or providers, including but not limited to independent healthcare providers, medical practices, laboratories, pharmacies, logistics providers, payment processors, technology vendors, communication platforms, and other third-party service partners (collectively, “Third-Party Services”).

Ilsa Health does not endorse, sponsor, certify, warrant, or guarantee any Third-Party Services, nor does it control, direct, supervise, or assume responsibility for the acts, omissions, decisions, statements, or performance of any third party.

Any reference to Third-Party Services on the Platform is provided solely for convenience or informational purposes and does not constitute an endorsement, recommendation, or representation by Ilsa Health.

17.2 No Agency, Employment, or Partnership Relationship

You expressly acknowledge and agree that:

• No Third-Party Service provider is an employee, agent, partner, joint venturer, or representative of Ilsa Health.

• Ilsa Health does not act as an agent, broker, fiduciary, or representative of any Third-Party Service provider.

• No relationship of agency, partnership, joint venture, employment, or franchisor–franchisee is created by your use of the Platform.

No third party has authority to bind Ilsa Health or make representations, warranties, or commitments on Ilsa Health’s behalf.

17.3 Independent Medical and Professional Judgment

All medical care, clinical services, diagnoses, treatment decisions, prescriptions, laboratory testing, and professional determinations are provided solely by independent licensed healthcare providers and service entities, not by Ilsa Health.

Ilsa Health does not interfere with, influence, or control the professional judgment of any healthcare provider or Third-Party Service provider. Each provider remains independently and exclusively responsible for the services they render and for compliance with applicable professional, licensing, and legal obligations.

17.4 Third-Party Transactions and Payments

Any transactions, payments, subscriptions, prescriptions, fulfillment, or services involving Third-Party Services are governed by separate agreements between you and the applicable third party, including their own terms of service, privacy policies, billing terms, refund policies, and dispute resolution procedures.

Ilsa Health is not a party to such agreements unless expressly stated in writing and shall not be responsible or liable for:

• billing disputes, chargebacks, or refunds issued by third parties;

• pricing, availability, fulfillment, shipping, delays, shortages, or cancellations;

• product quality, safety, labeling, or regulatory compliance;

• errors, omissions, or failures in service delivery.

17.5 No Responsibility for Third-Party Content or Communications

Ilsa Health does not review, verify, or guarantee the accuracy, completeness, legality, or appropriateness of any content, communications, advice, recommendations, instructions, or materials provided by Third-Party Services.

You acknowledge that any reliance on information or communications from third parties is entirely at your own risk.

17.6 Third-Party Technology and Integrations

The Platform may incorporate or depend on third-party technologies, software, APIs, hosting infrastructure, analytics tools, messaging services, or other integrations.

Ilsa Health makes no warranties regarding the availability, performance, security, or compatibility of third-party technologies and shall not be liable for:

• service interruptions or downtime caused by third-party systems;

• data loss, delays, errors, or transmission failures;

• changes, deprecations, or discontinuation of third-party integrations.

17.7 Links to External Websites

The Platform may contain links to external websites or resources operated by third parties. Such links are provided for convenience only.

Ilsa Health does not control and is not responsible for the content, policies, practices, or availability of any external websites. Accessing third-party websites is done at your own risk, and you are responsible for reviewing their applicable terms and policies.

17.8 Assumption of Risk

You acknowledge and agree that your interactions with Third-Party Services, including healthcare providers, laboratories, pharmacies, and other service partners, involve inherent risks.

To the fullest extent permitted by law, you assume all risks arising from or related to:

• your interactions, communications, and transactions with third parties;

• the use or misuse of third-party products or services;

• outcomes, side effects, delays, errors, or failures associated with third-party services.

17.9 Limitation of Liability for Third-Party Acts

To the maximum extent permitted by applicable law, Ilsa Health shall not be liable for any claims, damages, losses, injuries, liabilities, costs, or expenses arising out of or relating to:

• acts or omissions of any Third-Party Service provider;

• professional services rendered by third parties;

• third-party products, prescriptions, or treatments;

• third-party billing, fulfillment, or communications.

Your sole remedy for dissatisfaction with Third-Party Services is to pursue relief directly from the applicable third party, subject to their terms and applicable law.

17.10 Survival

This Section 17 shall survive termination or expiration of these Terms and your access to the Platform.

18. Limitations of Warranties and Consumer Rights

18.1 No Implied or Statutory Warranties Beyond What Is Required by Law

To the maximum extent permitted by applicable law, Ilsa Health disclaims all implied, statutory, or common-law warranties, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, availability, or suitability for use.

Any Services, content, tools, features, or access provided through the Platform are offered solely on an “AS IS” and “AS AVAILABLE” basis, except where an express written warranty is required by law and cannot be disclaimed.

18.2 No Guarantee of Outcomes or Results

Ilsa Health does not guarantee any specific outcomes, results, health improvements, eligibility determinations, clinical approvals, availability of providers, prescriptions, pricing, or continuity of Services.

You acknowledge that individual outcomes may vary and that eligibility for services, prescriptions, or ongoing access is determined solely by independent third-party providers and applicable regulatory requirements.

18.3 Consumer Rights Preservation

Nothing in these Terms is intended to exclude, restrict, or waive any consumer rights or protections that cannot be waived under applicable federal or state law, including but not limited to:

• non-waivable implied warranties (where applicable);

• statutory consumer protections;

• remedies that cannot be limited by contract.

To the extent any disclaimer, limitation, or exclusion in these Terms is found unenforceable under applicable law, such provision shall apply to the maximum extent permitted, and the remaining portions shall remain in full force and effect.

18.4 Jurisdictional Variations

Certain states, provinces, or jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain types of damages.

If you reside in such a jurisdiction, some of the disclaimers, exclusions, or limitations in these Terms may not apply to you, and your rights will be governed by applicable local law to the extent required.

In the event of a conflict between these Terms and mandatory consumer protection laws, the mandatory provisions of applicable law shall control, but only to the minimum extent necessary.

18.5 No Reliance Disclaimer

You expressly acknowledge and agree that:

• you have not relied on any representations, statements, promises, guarantees, or assurances other than those expressly set forth in these Terms;

• no oral or written information or advice provided by Ilsa Health, its representatives, or the Platform creates any warranty, obligation, or liability not expressly stated herein;

• marketing materials, educational content, testimonials, examples, or illustrations are not guarantees of performance or results.

18.6 Limitation on Remedies

To the fullest extent permitted by applicable law, your sole and exclusive remedies for any dissatisfaction with the Platform or Services are limited to:

• discontinuing use of the Services; and

• pursuing any remedies expressly permitted under these Terms or required by non-waivable law.

Equitable relief, injunctive relief, or declaratory relief shall be available only as expressly permitted under the Dispute Resolution and Arbitration provisions of these Terms.

18.7 Relationship to Other Sections

This Section 18 operates in conjunction with, and is not intended to limit or expand beyond:

• Section 16 (Disclaimer of Warranties and Service Limitations),

• Section 17 (Third-Party Products, Services, and Interactions),

• Section 19 (Limitation of Liability),

• Section 20 (Indemnification), and

• Section 21 (Dispute Resolution, Arbitration, and Class Action Waiver).

In the event of any inconsistency, the provisions providing greater protection to Ilsa Health shall apply to the maximum extent permitted by law.

18.8 Survival

This Section 18 shall survive termination or expiration of these Terms and any cessation of use of the Platform or Services.

19. Security Practices and Acceptable Use

19.1 Security Measures and Platform Integrity

Ilsa Health implements commercially reasonable administrative, technical, and organizational safeguards designed to protect the security, integrity, availability, and confidentiality of the Platform and Services. These safeguards are intended to reduce the risk of unauthorized access, misuse, alteration, or destruction of information processed through the Platform.

However, no system is completely secure, and Ilsa Health does not guarantee that unauthorized access, data breaches, cyberattacks, service interruptions, or security incidents will never occur. You acknowledge and agree that use of the Platform involves inherent risks associated with electronic communications and internet-based systems.

19.2 User Responsibilities and Account Security

You are solely responsible for:

• maintaining the confidentiality of your Account credentials;

• restricting access to your devices and login information;

• all activity conducted through your Account, whether authorized or unauthorized.

You agree to notify Ilsa Health immediately at [email protected] if you become aware of or reasonably suspect:

• unauthorized access to your Account;

• misuse of credentials;

• security vulnerabilities or breaches involving your Account.

Ilsa Health shall not be liable for any loss, damage, or liability arising from your failure to safeguard Account credentials or from unauthorized use resulting from your actions or omissions.

19.3 Prohibited Conduct

You agree not to engage in any activity that compromises, attempts to compromise, or interferes with the security, integrity, or proper functioning of the Platform or Services, including but not limited to:

• accessing or attempting to access another user’s account, data, or communications without authorization;

• harvesting, scraping, mining, or extracting data, content, or personal information through automated means (including bots, scripts, crawlers, or scrapers);

• probing, scanning, or testing the vulnerability of any system or network connected to the Platform;

• circumventing, disabling, or interfering with authentication, security-related features, access controls, rate limits, or usage restrictions;

• reverse engineering, decompiling, disassembling, or attempting to derive source code or underlying algorithms;

• uploading, transmitting, or introducing malware, spyware, ransomware, viruses, worms, or other malicious code;

• engaging in denial-of-service attacks, traffic flooding, or resource exhaustion;

• impersonating another individual or entity, or misrepresenting your identity or authority;

• using the Platform for unlawful, deceptive, abusive, fraudulent, or harmful purposes;

• interfering with or disrupting Services provided to other users or third parties.

19.4 Compliance With Laws and Platform Rules

You agree to use the Platform and Services only in compliance with all applicable federal, state, and local laws, regulations, and industry standards, including but not limited to:

• data protection and privacy laws;

• healthcare-related regulations, where applicable;

• consumer protection statutes;

• anti-fraud and computer misuse laws.

Any use of the Platform that violates applicable law or these Terms may result in immediate suspension or termination of access, without notice, and may subject you to civil or criminal liability.

19.5 Monitoring and Enforcement

Ilsa Health reserves the right, but does not assume any obligation, to:

• monitor Platform activity for compliance, security, and integrity purposes;

• investigate suspected violations of these Terms or applicable law;

• take appropriate remedial action, including suspending or terminating access, disabling accounts, removing content, or restricting functionality.

Ilsa Health may cooperate with law enforcement authorities, regulators, or courts as required by law or as deemed reasonably necessary to protect its rights, users, or the public.

19.6 No Guarantee of Continuous or Error-Free Service

You acknowledge that:

• the Platform may be subject to maintenance, updates, upgrades, or service interruptions;

• availability may be impacted by technical failures, third-party service disruptions, cyber incidents, or force majeure events.

Ilsa Health does not guarantee uninterrupted, timely, secure, or error-free operation of the Platform and disclaims liability for disruptions or downtime to the maximum extent permitted by law.

19.7 Data Transmission and Risk Allocation

You acknowledge that information transmitted over the internet or stored electronically may be subject to interception, corruption, loss, or unauthorized access.

By using the Services, you accept these risks and agree that Ilsa Health shall not be responsible for damages arising from transmission failures, data loss, or security incidents except where liability cannot be excluded under applicable law.

19.8 User Cooperation and Mitigation Obligations

In the event of a security incident affecting your Account or use of the Platform, you agree to:

• cooperate in good faith with Ilsa Health’s investigation;

• promptly take reasonable steps to mitigate harm, including changing credentials or disabling access;

• refrain from actions that would exacerbate the incident or compromise ongoing investigations.

Failure to cooperate may result in suspension or termination of Services and may limit available remedies.

20. Platform Updates, Term Revisions, and Severability

20.1 Platform Updates and Modifications

Ilsa Health reserves the right, at any time and in its sole discretion, to modify, update, revise, enhance, suspend, or discontinue any aspect of the Platform or Services, including features, functionality, content, availability, pricing, or access requirements, whether temporarily or permanently.

You acknowledge and agree that:

• the Platform and Services may evolve over time;

• certain features or Services may be added, removed, limited, or changed;

• updates may occur without prior notice, except where notice is required by applicable law.

Ilsa Health shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Platform or Services, except to the extent liability cannot be excluded under applicable law.

20.2 Revisions to Terms and Conditions

Ilsa Health may revise, amend, or update these Terms from time to time to reflect:

• changes in law or regulatory requirements;

• updates to Services or business practices;

• risk management or security considerations; or

• operational, technical, or commercial needs.

Any revised Terms will be posted on the Platform and will include an updated “Last Updated” date. Unless otherwise required by law, revised Terms become effective at the earliest of:

(a) your continued use of the Platform or Services after posting;
(b) your affirmative acceptance of the revised Terms; or
(c) the effective date specified in the updated Terms.

It is your responsibility to review the Terms periodically. Continued access to or use of the Platform after the effective date of revised Terms constitutes your binding acceptance of those changes.

20.3 Material Changes and Consumer Notice

Where applicable law requires advance notice or express consent for material changes to these Terms, Ilsa Health will provide notice in a commercially reasonable manner, which may include email notification, in-Platform notice, or other electronic communication.

Nothing in these Terms limits any non-waivable rights you may have under applicable consumer protection laws.

20.4 Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be unlawful, invalid, or unenforceable:

• that provision shall be enforced to the maximum extent permitted by law, or

• if enforcement is not possible, the provision shall be severed.

The remaining provisions shall remain in full force and effect and shall be interpreted so as to best reflect the original intent of the parties.

20.5 No Waiver

No failure or delay by Ilsa Health in exercising any right, remedy, power, or privilege under these Terms shall operate as a waiver of that right or any other right.

Any waiver must be explicit, in writing, and signed by an authorized representative of Ilsa Health. A waiver in one instance shall not constitute a waiver in any other instance.

20.6 Assignment and Transfer

Ilsa Health may assign, transfer, or delegate these Terms, in whole or in part, at any time, with or without notice to you, including in connection with a merger, acquisition, corporate restructuring, asset sale, or by operation of law.

You may not assign, transfer, or delegate these Terms or any rights or obligations hereunder without the prior written consent of Ilsa Health. Any attempted assignment in violation of this section shall be null and void.

20.7 Survival

The provisions of these Terms that by their nature should survive termination shall survive, including but not limited to:

• Disclaimers of Warranties,

• Limitations of Liability,

• Indemnification,

• Arbitration and Class Action Waiver,

• Governing Law and Venue,

• Security and Acceptable Use,

• Severability and Waiver.

20.8 Interpretation and Construction

These Terms shall be interpreted in a manner that gives effect to all provisions and avoids rendering any provision meaningless. Headings are provided for convenience only and do not affect interpretation.

Any ambiguity shall not be construed against Ilsa Health solely by reason of having drafted these Terms.

20.9 Entire Agreement Reference

This Section 20 operates in conjunction with all other sections of these Terms and does not limit or modify any protections afforded to Ilsa Health under other provisions, including Sections governing limitation of liability, indemnification, dispute resolution, and arbitration.

21. Governing Law and Venue 

21.1 Governing Law

These Terms, your access to and use of the Platform and Services, and any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or the Services shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-laws principles.

This governing law provision applies regardless of your state of residence, except where the application of Florida law is expressly prohibited by applicable federal or state law.

21.2 Federal Law Applicability

To the extent applicable, these Terms shall also be governed by relevant United States federal laws, including but not limited to:

• the Federal Arbitration Act (FAA),

• federal consumer protection statutes,

• federal privacy, data security, and communications laws.

Where federal law preempts state law, federal law shall control.

21.3 Exclusive Venue for Permitted Court Proceedings

Except as otherwise expressly provided in the Arbitration and Class Action Waiver section, any legal action, suit, or proceeding that is permitted to be brought in court (including actions to compel arbitration, enforce an arbitration award, seek injunctive relief, or address claims not subject to arbitration) shall be brought exclusively in the state or federal courts located within the State of Florida.

You knowingly and irrevocably:

• consent to the personal jurisdiction of such courts;

• waive any objection to venue, including claims of inconvenient forum; and

• waive any right to transfer venue to another jurisdiction, to the maximum extent permitted by law.

21.4 Arbitration Supremacy and Coordination

This Section 21 is intended to operate in coordination with, and not in limitation of, the Arbitration and Class Action Waiver provisions of these Terms.

If there is any inconsistency between this Section and the Arbitration Agreement:

• the Arbitration Agreement shall control with respect to dispute resolution procedure; and

• this Section shall govern governing law, court jurisdiction, and venue for any court proceedings that are expressly permitted or required.

21.5 State-Specific Consumer Rights

Nothing in this Section is intended to waive or limit any non-waivable rights or remedies available to consumers under applicable state or federal law.

If a court of competent jurisdiction determines that a specific claim must be governed by the law of another state due to mandatory consumer protection statutes, that determination shall apply only to that specific claim and shall not invalidate or alter the governing law or venue provisions as to all other claims.

21.6 International Access Disclaimer

The Platform and Services are controlled and operated from within the United States. Ilsa Health makes no representation that the Services are appropriate or available outside the United States.

Any access from outside the United States is at your own initiative and risk and remains subject to these governing law and venue provisions to the fullest extent permitted by law.

21.7 Severability of Governing Law and Venue Provisions

If any portion of this Section 21 is held to be invalid or unenforceable, that portion shall be severed or modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

21.8 Survival

This Section 21 shall survive termination of your access to the Platform and Services and shall continue to apply to any disputes arising out of or relating to these Terms, whether such disputes arise before or after termination.

22. Limitation of Liability and Indemnification Caps

22.1 Limitation of Liability - General Rule

To the maximum extent permitted by applicable law, Ilsa Health, including its owners, managers, members, affiliates, licensors, contractors, officers, directors, employees, agents, representatives, and service providers (collectively, the “Ilsa Health Parties”), shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including without limitation damages for loss of profits, loss of revenue, loss of business, loss of data, interruption of operations, reputational harm, or emotional distress, arising out of or relating to:

• your access to or use of the Platform or Services;

• any reliance on information provided through the Platform;

• interactions with independent healthcare providers, laboratories, pharmacies, or third parties;

• any delay, interruption, suspension, or termination of Services; or

• any unauthorized access to or alteration of your data.

This limitation applies regardless of the legal theory asserted, including contract, tort, negligence, strict liability, statutory liability, or otherwise, even if Ilsa Health has been advised of the possibility of such damages.

22.2 Aggregate Liability Cap - Monetary Limitation

To the maximum extent permitted by law, the total aggregate liability of the Ilsa Health Parties for any and all claims, damages, losses, or causes of action arising out of or relating to these Terms, the Platform, or the Services shall not exceed the lesser of:

(a) One Hundred U.S. Dollars (USD $100.00); or
(b) the total amount actually paid by you to Ilsa Health for use of the Services during the twelve (12) months immediately preceding the event giving rise to the claim.

This limitation applies per user, per incident, and in the aggregate, and shall apply even if any limited remedy fails of its essential purpose.

22.3 Consumer and Non-Waivable Rights Carve-Out

Nothing in these Terms is intended to exclude or limit liability that cannot be excluded under applicable law, including:

• liability for death or personal injury caused by gross negligence or willful misconduct;

• liability for fraud or intentional misrepresentation; or

• any non-waivable statutory consumer rights under applicable federal or state law.

In jurisdictions that do not permit limitation of liability to USD $100, the liability of the Ilsa Health Parties shall be limited to the minimum amount permitted by law.

22.4 No Liability for Medical Decisions or Outcomes

Ilsa Health does not provide medical care and does not control or supervise clinical decision-making.

To the fullest extent permitted by law, the Ilsa Health Parties shall not be liable for:

• any medical advice, diagnosis, treatment decisions, prescriptions, or outcomes;

• acts or omissions of independent healthcare providers, medical practices, laboratories, or pharmacies;

• adverse reactions, side effects, or lack of efficacy of prescribed medications or treatments.

All medical responsibility rests solely with the independent licensed provider delivering care.

22.5 Indemnification by User

You agree to defend, indemnify, and hold harmless the Ilsa Health Parties from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to:

• your violation of these Terms;

• your misuse of the Platform or Services;

• your violation of any applicable law or regulation;

• your infringement or alleged infringement of any third-party rights, including intellectual property, privacy, publicity, or confidentiality rights;

• any dispute between you and another user or third party, including healthcare providers.

This indemnification obligation applies regardless of whether the claim arises in arbitration, court, or administrative proceeding.

22.6 Indemnification Procedure and Control

Ilsa Health reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you. In such event, you agree to:

• cooperate fully with Ilsa Health in the defense of the matter; and

• not settle any claim without Ilsa Health’s prior written consent.

Your indemnification obligations shall survive termination of your account and use of the Services.

22.7 No Expansion of Remedies

The limitations and exclusions set forth in this Section are an essential basis of the bargain between you and Ilsa Health and reflect a fair allocation of risk.

You acknowledge that without these limitations, Ilsa Health would not be able to provide the Services on commercially reasonable terms.

22.8 Relationship to Arbitration and Remedies

This Section 22 applies fully to:

• arbitration proceedings;

• court actions permitted under these Terms; and

• any claims resolved in small claims court where arbitration is not required.

Any arbitrator or court shall be bound by these liability limitations and may not award damages exceeding the limits stated herein.

22.9 Survival

This Section 22 shall survive termination of these Terms and your use of the Platform and Services.

22. Limitation of Liability and Indemnification Caps

22.1 Limitation of Liability - General Rule

To the maximum extent permitted by applicable law, Ilsa Health, including its owners, managers, members, affiliates, licensors, contractors, officers, directors, employees, agents, representatives, and service providers (collectively, the “Ilsa Health Parties”), shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including without limitation damages for loss of profits, loss of revenue, loss of business, loss of data, interruption of operations, reputational harm, or emotional distress, arising out of or relating to:

• your access to or use of the Platform or Services;

• any reliance on information provided through the Platform;

• interactions with independent healthcare providers, laboratories, pharmacies, or third parties;

• any delay, interruption, suspension, or termination of Services; or

• any unauthorized access to or alteration of your data.

This limitation applies regardless of the legal theory asserted, including contract, tort, negligence, strict liability, statutory liability, or otherwise, even if Ilsa Health has been advised of the possibility of such damages.

22.2 Aggregate Liability Cap - Monetary Limitation

To the maximum extent permitted by law, the total aggregate liability of the Ilsa Health Parties for any and all claims, damages, losses, or causes of action arising out of or relating to these Terms, the Platform, or the Services shall not exceed the lesser of:

(a) One Hundred U.S. Dollars (USD $100.00); or
(b) the total amount actually paid by you to Ilsa Health for use of the Services during the twelve (12) months immediately preceding the event giving rise to the claim.

This limitation applies per user, per incident, and in the aggregate, and shall apply even if any limited remedy fails of its essential purpose.

22.3 Consumer and Non-Waivable Rights Carve-Out

Nothing in these Terms is intended to exclude or limit liability that cannot be excluded under applicable law, including:

• liability for death or personal injury caused by gross negligence or willful misconduct;

• liability for fraud or intentional misrepresentation; or

• any non-waivable statutory consumer rights under applicable federal or state law.

In jurisdictions that do not permit limitation of liability to USD $100, the liability of the Ilsa Health Parties shall be limited to the minimum amount permitted by law.

22.4 No Liability for Medical Decisions or Outcomes

Ilsa Health does not provide medical care and does not control or supervise clinical decision-making.

To the fullest extent permitted by law, the Ilsa Health Parties shall not be liable for:

• any medical advice, diagnosis, treatment decisions, prescriptions, or outcomes;

• acts or omissions of independent healthcare providers, medical practices, laboratories, or pharmacies;

• adverse reactions, side effects, or lack of efficacy of prescribed medications or treatments.

All medical responsibility rests solely with the independent licensed provider delivering care.

22.5 Indemnification by User

You agree to defend, indemnify, and hold harmless the Ilsa Health Parties from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to:

• your violation of these Terms;

• your misuse of the Platform or Services;

• your violation of any applicable law or regulation;

• your infringement or alleged infringement of any third-party rights, including intellectual property, privacy, publicity, or confidentiality rights;

• any dispute between you and another user or third party, including healthcare providers.

This indemnification obligation applies regardless of whether the claim arises in arbitration, court, or administrative proceeding.

22.6 Indemnification Procedure and Control

Ilsa Health reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you. In such event, you agree to:

• cooperate fully with Ilsa Health in the defense of the matter; and

• not settle any claim without Ilsa Health’s prior written consent.

Your indemnification obligations shall survive termination of your account and use of the Services.

22.7 No Expansion of Remedies

The limitations and exclusions set forth in this Section are an essential basis of the bargain between you and Ilsa Health and reflect a fair allocation of risk.

You acknowledge that without these limitations, Ilsa Health would not be able to provide the Services on commercially reasonable terms.

22.8 Relationship to Arbitration and Remedies

This Section 22 applies fully to:

• arbitration proceedings;

• court actions permitted under these Terms; and

• any claims resolved in small claims court where arbitration is not required.

Any arbitrator or court shall be bound by these liability limitations and may not award damages exceeding the limits stated herein.

24. State-Specific Consumer Notices and Geographic Limitations

24.1 Geographic Scope of Services

Ilsa Health is a United States-based platform. The Services are intended for use solely by individuals physically located within the United States, subject to availability and applicable state and federal law.

Ilsa Health makes no representation or warranty that the Platform or Services are appropriate, available, or lawful for use outside the United States. Accessing or using the Services from outside the United States is done solely at your own initiative and risk, and you are responsible for compliance with any applicable local laws.

Certain Services, features, products, programs, or offerings may be restricted, modified, or unavailable in some states due to legal, regulatory, licensing, or operational requirements. Ilsa Health reserves the right to limit or deny access to the Services based on geographic location, residency, or applicable law.

24.2 California Residents (Cal. Civ. Code § 1789.3)

If you are a resident of the State of California, you are entitled to the following consumer notice pursuant to California Civil Code Section 1789.3:

Complaints regarding the Services or requests for further information may be directed to:

Complaint Assistance Unit
Division of Consumer Services
California Department of Consumer Affairs
1625 North Market Blvd., Suite N 112
Sacramento, California 95834
Telephone: (800) 952-5210

This notice is provided solely to comply with California law and does not constitute an admission that Ilsa Health is subject to additional California regulatory oversight beyond what is legally required.

24.3 Florida Residents (Florida Department of Agriculture and Consumer Services)

Ilsa Health maintains its principal operations in the State of Florida.

Florida residents may submit consumer complaints to the appropriate state authority:

Florida Department of Agriculture and Consumer Services (FDACS)
Division of Consumer Services
Telephone: (800) 435-7352
Website: https://www.fdacs.gov

This notice is provided for consumer information purposes only and does not imply that FDACS regulates or supervises the Services beyond applicable consumer protection laws.

24.4 Residents of Other States

Residents of states other than California and Florida may have rights under their respective state consumer protection laws.

Nothing in these Terms is intended to limit or waive any non-waivable consumer rights available under applicable federal or state law. However, to the extent permitted by law, these Terms shall apply uniformly across all jurisdictions.

If a specific provision of these Terms is held to be unenforceable in a particular state, that provision shall apply to the maximum extent permitted by law, and the remainder of the Terms shall remain in full force and effect.

24.5 No Expansion of Regulatory Obligations

State-specific notices contained in this Section are provided solely to satisfy applicable statutory disclosure requirements and do not create any additional obligations, warranties, or liabilities for Ilsa Health beyond those imposed by law.

24.6 Reservation of Rights

Ilsa Health reserves the right to update, modify, or supplement this Section to reflect changes in applicable laws, regulations, or enforcement guidance, in accordance with the Platform’s update and notice provisions.

25. General Provisions

25.1 Entire Agreement

These Terms and Conditions, together with any incorporated policies, disclosures, addenda, rules, or agreements expressly referenced herein (including, without limitation, the Privacy Policy, Medical Disclaimer, and any consent forms or program-specific terms), constitute the entire and exclusive agreement between you and Ilsa Health governing your access to and use of the Platform and Services, and supersede all prior or contemporaneous agreements, representations, communications, negotiations, or understandings, whether written or oral.

No oral or written statements outside these Terms shall modify or supersede this Agreement unless expressly agreed to in writing by an authorized representative of Ilsa Health.

25.2 No Waiver

The failure of Ilsa Health to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision, nor shall it affect Ilsa Health’s ability to enforce such right or provision in the future.

Any waiver must be expressly made in writing and signed by an authorized representative of Ilsa Health. A waiver of any breach shall not constitute a waiver of any subsequent breach.

25.3 Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court or arbitrator of competent jurisdiction, such provision shall be severed or modified to the minimum extent necessary to render it enforceable while preserving the intent of the parties.

All remaining provisions shall remain in full force and effect and shall not be affected by such invalidity or unenforceability.

25.4 Assignment

You may not assign, transfer, delegate, or sublicense these Terms, in whole or in part, by operation of law or otherwise, without the prior written consent of Ilsa Health.

Ilsa Health may freely assign or transfer these Terms, in whole or in part, without restriction or notice, including in connection with a merger, acquisition, corporate restructuring, sale of assets, or change of control.

Any attempted assignment in violation of this Section shall be null and void.

25.5 Relationship of the Parties

Nothing in these Terms shall be deemed to create any partnership, joint venture, agency, fiduciary relationship, employment relationship, or franchise relationship between you and Ilsa Health.

You acknowledge and agree that you do not have authority to bind Ilsa Health in any manner and shall not represent otherwise.

25.6 No Affiliation or Endorsement

You agree not to hold yourself out as sponsored by, endorsed by, affiliated with, partnered with, or employed by Ilsa Health, its affiliates, healthcare providers, laboratories, pharmacies, or service partners.

Any unauthorized use of Ilsa Health’s name, branding, trademarks, or reputation may result in termination of access and legal action.

25.7 Compliance with Laws

You agree to comply with all applicable federal, state, and local laws, regulations, and ordinances in connection with your use of the Platform and Services, including consumer protection, privacy, marketing, and export control laws.

Ilsa Health reserves the right to suspend or terminate access where required to comply with legal or regulatory obligations.

25.8 Export Controls and Sanctions

You represent and warrant that you are not located in, under the control of, or a national or resident of any country subject to U.S. government embargoes or sanctions, and that you are not listed on any U.S. government restricted or prohibited party list.

You may not use, export, re-export, or transfer the Platform or Services in violation of U.S. export control or sanctions laws.

25.9 Force Majeure

Ilsa Health shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, epidemics, pandemics, labor disputes, governmental actions, power failures, internet or network outages, cyber incidents, supply chain disruptions, or failures of third-party service providers.

25.10 Survival

Any provisions of these Terms that by their nature should survive termination or expiration shall survive, including but not limited to: limitation of liability, indemnification, arbitration, governing law, intellectual property, disclaimers, and general provisions.

25.11 Statute of Limitations

To the maximum extent permitted by law, you agree that any claim or cause of action arising out of or related to the Platform, Services, or these Terms must be filed within one (1) year after such claim or cause of action accrues, or such claim shall be permanently barred.

This limitation does not apply where prohibited by applicable law.

25.12 Notices and Electronic Communications

Ilsa Health may provide notices to you by electronic means, including email, platform notifications, or postings on the Platform.

You agree that all electronic notices, disclosures, and communications satisfy any legal requirement that such communications be in writing and that you are able to retain such communications for future reference.

Notices shall be deemed given:

• 48 hours after electronic transmission, or

• 7 days after mailing via U.S. Mail, if physical notice is used.

You are responsible for keeping your contact information current.

25.13 Headings

Section titles and headings are for convenience only and have no legal or contractual effect.

25.14 Interpretation

These Terms shall be interpreted fairly and not strictly for or against either party, regardless of authorship.

Contact Information

Ilsa Health LLC
Email: [email protected]